Define Problem Areas
a. Emotional exhaustion
Communication challenges, Dissonant team dynamic, lack of trust
b. Missing/Inaccurate data
No specific fatigue data, Ongoing injury occurrences, Complex injury report system (8 pages)
“Manager and ramp workers don't trust each other due to temporary job contracts."
“ There is no specific data on fatigue, and a consistent risk of injury. ”
Design Strategy
a. For Current UROC System
Technology works as a layer to reduce emotional exhaustion by shifting the communication style in which ramp workers receive feedback to something more friendly.
b. For Current Injury Reporting System
Fatigue level tracker based on work intensity data from UA.
Economize the process, making it more worker-friendly and efficient.
“ Tracking Fatigue Level”
“ Leverage Generative AI Capabilities”
Final Deliverable
Peerbot is...
Amplifies ramp workers' voices by mitigating emotional exhuation and facilitating automated reporting for injuries. Oversees all injury data to prevent and predict further incidents.
Hi, I'm Peerbot
I empower ramp workers by streamlining processes, reducing pressure, and automating injury reporting. I also give you great suggestions to prevent further injuries!
View of How the System Works
Valuable Impact
Accurate data, Supportive culture, Fairness
Peer Robot amplifies ramp workers' voices by mitigating unnecessary emotional consumption, facilitating automated reporting for injuries, and overseeing all injury data to prevent and predict further incidents.
a. Transparent Data
Accessing more accurate data for further optimization
b. Supportive Culture
Enhancing workplace positivity and improving communication. Emotional support is provided to foster a supportive work culture